Mteja360 has transformed how we handle student requests. Students no longer chase departments for answers - they get timely updates and real resolutions.
Customer Experience Operations OS
Customers do not need an app to start.
Begin with one location, one team or one focused need.
Every customer need gets an owner, a status and a resolution.
Customers connect through MtejaLink. Mteja360 turns requests, complaints, applications and service moments into accountable work your team can see, own, escalate and resolve.
Customers do not need an app to start.Begin with one location, one team or one focused need.
The problem is not that customers are silent. Their needs disappear.
A guest tells reception. A student sends a WhatsApp. A member calls. A patient speaks to a desk. A customer fills a form.
The message exists - but ownership does not.
No named owner.
No escalation when time runs out.
No management view of what keeps repeating.
No reliable status.
No customer-visible resolution.
The category enemy
Invisible customer work is the real competitor: familiar channels that capture messages but do not guarantee accountable action.
One digital front door for customers.
One operating system for your team.
CUSTOMER
MtejaLink
Ask, request, apply, pay, track, rate, complain or shape the experience through a branded MtejaLink page.
Open from search, a direct link, QR/NFC or the MtejaLink app.
Get updates without chasing the business or repeating the story.
BUSINESS
Mteja360
Receive the work, assign an owner, start an SLA, escalate when needed and track the resolution.
See every active item by location, team, priority, customer and status.
Close the loop, confirm the outcome and learn from recurring service failures.
Request
Assign
SLA
Escalate
Resolve
Learn
What Mteja360 changes
From calls and
messages
Owned customer
work.
From 'someone is
handling it'
A named owner and
deadline.
From customer
chasing
Visible status and
resolution.
From complaints as
embarrassment
Structured service
recovery.
From isolated
incidents
Operational patterns
management can
act on.
Start with the problem you need solved now
Built for everyday service.
Ready for critical moments.
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Service Desk
requests, tickets, tasks, SLAs, routing and escalation.
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Experience
ratings, service recovery, Shape the Experience, complaints and customer voice.
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Command
duty rosters, SOS, acknowledgement, incident response, restoration and follow-up.
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Insights
response, resolution, recurring issues and management visibility.
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MtejaFlow
optional WhatsApp/conversational access feeding accountable work into Mteja360.
Built to work across the places customers already are
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Hotels & Resorts
Fix the stay before the review writes itself.
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Education
Students should not have to chase departments for answers.
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Manufacturing
Know about product problems before they become brand problems.
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Financial Services
Trust is lost when a complaint disappears.
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Healthcare
Make non-clinical service issues visible, owned and resolved.
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Restaurants & Retail
Resolve the moment while the customer is still with you.
Pricing that starts small and scales with you
Five core plans serve a small business, a single property, a multi-branch organisation and an enterprise. Focused entry packages let you solve one job first without buying more than you need.
Shape Starter
KES 3,500
Mteja360 Essential
KES 9,500
Business
KES 25,000
Professional
KES 55,000
Multi-Branch
KES 120,000
Enterprise
From
KES 300,000
Client Success Stories
Real organisations. Real results.
Before Mteja360, guest concerns were scattered across inboxes and departments. Now every request is owned, tracked and resolved faster. Our guest satisfaction scores have never been better.
With Mteja360, we know about product issues early, connect with customers quickly and prevent small problems from becoming brand problems.
Before Mteja360, guest concerns were scattered across inboxes and departments. Now every request is owned, tracked and resolved faster. Our guest satisfaction scores have never been better.
Measured impact across our customers
