In the past, brands and businesses would collect data from customers and staff manually.
This would lead to:
- Delay of staff task executions and assignments
- Poor customer service & dissatisfied customers
- Low customer retention
- Decreased sales and revenue.
Mteja360 ensures this DOES NOT happen.
With Mteja360, client's needs & concerns are addressed in the best, most accurate way, and in real-time.
Mteja360 is a customer experience management software solution that empowers brands and organizations to deliver productive, proactive, and personalized customer service round the clock, across all touchpoints, from touch down.
It has a powerful combination of knowledge management, self-service and multi-channel engagement for a unified Customer Experience (CX).
Our Mission
To provide Innovative, Simple and Reliable Customer Service Solutions for Growing Businesses in Kenya and globally.
93% of customer service experts believe that customers have higher expectations when it comes to service and experience.
Providing excellent customer service and building brand loyalty is what we strive to do. We aim to inspire the world by showing what it means to deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way while still offering, premium software solutions.
Our Company Values
