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The operating layer behind accountable customer experience

Customer service should not depend on who answers the phone.

Mteja360 gives every customer need a structured path from first contact to ownership, escalation, resolution and management learning.

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The operating model

Connect
1

Connect

customers start through MtejaLink, web, direct links, QR/NFC or supported channels.

Understand
2

Understand

Mteja360 receives the customer, business, location and touchpoint context that is legitimately known.

Own
3

Own

the right team or person receives responsibility.

Time
4

Time

SLA, reminders and escalation rules keep the work moving.

Resolve
5

Resolve

updates, evidence, tasks and linked work lead to a clear outcome.

Confirm
6

Confirm

where appropriate, the customer can see or confirm the resolution.

Learn
7

Learn

dashboards surface performance and recurring service breakdowns.

One platform. Different operating depths.

Customer-facing

Customer-facing

MtejaLink Digital Front Door.

Everyday service

Everyday service

Service Desk, tasks,
complaints, workflows and
customer activity.

Experience

Experience

ratings, Shape the Experience,
surveys, recovery and insights.

Critical operations

Critical operations

Mteja360 Command.

Conversational access

Conversational access

MtejaFlow, when enabled.

Commerce and payments

Commerce and payments

Delytt and LollaPay, when
enabled.