Stop discovering product problems from social media.
Turn every participating product into a direct line to the brand. Customers can ask for help, report a quality issue, share evidence and provide batch, lot, expiry or serial context - while Mteja360 routes the case to the people responsible for action.
The packaging should keep working after the sale.
A branded on-pack MtejaLink can become the official support doorway for the
product - not just a static QR page.
Verify where enabled. Ask.Report.Route.Learn.
- Ask product questions and access approved manuals, FAQs and guidance.
- Report a quality issue with photo evidence.
- Capture batch, lot, expiry or serial context.
- Record where the product was purchased where relevant.
- Route complaints to QA and Customer Service.
- Maintain a searchable digital complaint history.
- Detect patterns by SKU, region or channel as data grows.
- Support warranty and service journeys where applicable.
- Provide suspected-fake reporting and verification guidance where enabled.
Important boundary
MtejaLink can support verification guidance and suspected-fake reporting. Secure authentication, laboratory verification, regulatory certification or anti-counterfeit technology must be separately scoped where required.
Quality Incident Radar
The core value is not the QR code. It is the operating loop:
Manufacturer packages
(all prices exclude VAT)
| Package | Manufacturer Starter | Manufacturer Growth | Manufacturer Portfolio | Manufacturer Enterprise |
|---|---|---|---|---|
| Monthly | KES 19,500 | KES 50,000 | KES 115,000 | From KES 300,000 |
| SKU scope | Up to 5 | Up to 25 | Up to 100 | 100+ / multi-brand |
| Setup | KES 25,000 | KES 75,000 | KES 200,000 | From KES 600,000 |
| Best for | Small portfolios testing official product support + quality reporting | QA routing, SLA and complaint-register intelligence | Cross-SKU patterns, advanced analytics and priority workflows | Enterprise governance, SSO/API, multi-entity controls |
Why bundles instead of pure per-SKU pricing
The platform is one operating system, not hundreds
of separate QR pages.
Portfolio bundles keep procurement predictable
Make whole-portfolio deployment economically sensible and
Still allow expansion packs as SKU count grows.