The customer-facing layer of mteja360
Give customers one obvious place to start.
No hunting for the right phone number. No app required. No guessing which department to contact. Your MtejaLink brings the useful customer actions for your business into one branded front door.
MtejaLink is not a QR product.
Customers can open your MtejaLink from your website, a direct link, search, the MtejaLink app or a physical QR/NFC touchpoint. Scanning is only useful when exact context matters.
Ask the Mteja Assistant
Find useful information
Make an instant request
Get help and track the outcome
Start a request or application
Make a formal complaint
Rate the experience
Pay when LollaPay is enabled
Access Services & Orders when Delytt is enabled
Return through My Activity and saved businesses
Shape the Experience with an idea, appreciation, concern or private note.
Context without confusion
Room/Table
Branch Counter
Department
Product
Vehicle
Service Point
A room, table, branch counter, department, product, vehicle or service point can change what is relevant. MtejaLink can use that context when it is known without pretending to know more than it does.
Simple rule
The link
tells the customer where to start.
The context
tells MtejaLink what is relevant.
Mteja360
makes the resulting work accountable.