EVOLUTION OF CUSTOMER SERVICE
Customer experience has evolved beyond anything any of us could have seen back then. Consumers have become more reliant on digital devices, they want to self-serve, and they expect better services. With most people working remotely, using mobile equipment has become the go-to option; either when you want to shop, raise an issue, etc… As […]
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CUSTOMER SERVICE IN 2022, AMID THE GLOBAL PANDEMIC
The world is ever-changing and every day we are challenged to come up with new ways of doing business and addressing issues. We need to think about the future of customer service. There has never been more demand or more change needed and more so during Covid 19 pandemic. Automation has become a necessity. What […]
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